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Degraded

Collect Service: Transaction Processing Delay From Issuer

May 22 at 07:10pm CET
Affected services
Collect (PolarisCardService)

Resolved
May 22 at 07:27pm CET

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
May 22 at 07:10pm CET

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 09: (Transaction In Progress. Kindly query status after 5 minutes).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.