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Resolved

Collect Service: Degraded Performance

May 20, 2026 at 10:00am UTC
Affected services
Collect (PolarisCardService)

Resolved
May 20, 2026 at 10:37am UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
May 20, 2026 at 10:00am UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 91: (Timeout – Status Unknown).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.