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Resolved
Collect Service: Prominent Timeout on Sterling Bank - Verve
May 19, 2026 at 2:46pm UTC
Affected services
Collect (PolarisCardService)
Resolved
May 19, 2026 at 3:30pm UTC
Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.
Affected services
Created
May 19, 2026 at 2:46pm UTC
The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:
Error Code 91: (Timeout – Status Unknown (Sterling Bank - Verve)).
We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.
Affected services