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Resolved

Collect Service: Prominent Timeout on Keystone Bank - Verve

Mar 25, 2026 at 7:07am UTC
Affected services
Collect (PolarisCardService)

Resolved
Mar 25, 2026 at 7:23am UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Mar 25, 2026 at 7:07am UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 91: (Timeout – Status Unknown (Keystone Bank - Verve)).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.