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Degraded

Collect Service: Prominent Timeout on Stanbic IBTC Bank - Verve

Sep 22, 2025 at 12:54pm UTC
Affected services
Collect (PolarisCardService)

Resolved
Sep 22, 2025 at 01:11pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Sep 22, 2025 at 12:54pm UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 91: (Timeout – Status Unknown (Stanbic IBTC Bank - Verve)).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.