Back to overview
Degraded

Collect Service: Transaction Processing Delay From Issuer

Sep 14 at 09:12pm CET
Affected services
Collect (PolarisCardService)

Resolved
Sep 15 at 09:24am CET

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Sep 14 at 09:12pm CET

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 09: (Transaction In Progress. Kindly query status after 5 minutes).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.